A study by John Phillips, CRM, FAI
Funded by the Foundation
Abstract
Various types of social media are routinely used daily for business as well as personal, casual communication by hundreds of millions of people. By examining four major social media networking systems (Facebook, Twitter, LinkedIn, YouTube) in prominent use, this paper addresses an historical perspective as well as functionality, privacy, records capture, archiving and information governance issues and challenges. An extensive bibliography for additional information and future reference is provided.