A study by Chad Doran, PhD, CRM Funded by the Foundation.
Abstract
Social media technologies serve important functions in support of government services in areas such as education, public relations, health and safety, and internal and external communication networks. This research project focuses on social media usage in federal departments and agencies and the gap between written best practices and practical application. It furnishes a review of policies and practices related to social media across federal executive branch departments. The research findings provide records and archives practitioners, researchers,technologists, government officials, and policymakers with insights into policy development in the U.S. federal government which addresses records generated by social media
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