Information Governance and Public Engagement

A study by Chad Doran, PhD, CRM Funded by the Foundation.

Abstract

Social media technologies serve important functions in support of government services in areas such as education, public relations, health and safety, and internal and external communication networks. This research project focuses on social media usage in federal departments and agencies and the gap between written best practices and practical application. It furnishes a review of policies and practices related to social media across federal executive branch departments. The research findings provide records and archives practitioners, researchers,technologists, government officials, and policymakers with insights into policy development in the U.S. federal government which addresses records generated by social media

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Social Media Systems Records and Information Governance Challenges

Social Media Systems Records and Information Governance Challenges: Information Governance and Public Engagement: How U.S. Federal Department Policies are Addressing Social Media Records
A study by John Phillips, CRM, FAI Funded by the Foundation.

Abstract

Various types of social media are now routinely used daily for business as well as personal, casual communication by hundreds of millions of people. By examining four major social media networking systems (Facebook, Twitter, LinkedIn, YouTube) currently in use, this paper addresses an historical perspective of them as well as functionality, privacy, records capture, archiving and information governance issues and challenges. An extensive bibliography for additional information and future reference is provided.

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